To make a booking you must check the box stating you read and agree to Om Odyssey’s terms and conditions and fill and submit the booking form. Full payment must be made on booking. Notification of cancellation must be made to the Company via phone, fax or e-mail, and must be received by the stated cancellation deadline.
Payments made on the website using PayPal.
Cancelling Your Booking
If you cancel your booking more than 8 weeks before departure we will not refund your deposit, but you may if you wish transfer your deposit to another holiday if any is available in our current program (provided you are not already booked on it), subject to your notifying us in writing within two weeks of your cancellation, telling us which holiday you wish to transfer to. Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline. If the holiday you transfer to is more expensive than the one you originally booked, a further deposit will also be payable. If you subsequently cancel the holiday to which you have transferred, we will retain deposit paid.
Cancelling Your Booking After Payment
If you cancel your booking after you have paid in full the following cancellation charges will be made:
more than 90 days in advance of the Tour: 50% of the holiday cost
90 days or less (or fail to join the holiday): 100% of the holiday cost
These dates refer to our receiving written notification of your cancellation. Cancellations will be accepted in writing or via email at firstname.lastname@example.org and must be received by the stated cancellation deadline.
Unable to Attend a Retreat
If you are prevented from travelling on the holiday you booked by genuine circumstances (eg insurable risks or other circumstances beyond your control), you may transfer your booking to another person provided they meet all the requirements relating to that holiday.
Before you come on the holiday you must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue, including helicopter rescue and air ambulance. It is up to each individual to ensure that their insurance is adequate for the holiday they have booked. If you join the holiday without insurance you may not be allowed to continue on the holiday, with no right of refund. Any claims concerning matters for which you are insured must be directed to your insurers. If you participate in any extra activities that may be available on Om Odyssey holidays such as Climbing, Trekking, biking, Swimming you must have insurance that will cover these activities. The Company is not liable for non compliance to this and the passenger accepts responsibility for obtaining any travel insurance required for the holiday and the activities you wish to do while on holiday.
Information Provided by the Company
Any information or advice provided by the Company on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, airlines and travel connections etc. is given in good faith but without responsibility on the part of the Company, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for the holiday.
Changes to your Holiday
We will let you know as soon as we can if, through no fault of your own, we are forced to significantly alter or cancel your holiday. In these circumstances you can choose one of the following options.
a) accept our offer of a replacement holiday of lower cost (if available) and we will refund the difference in cost; or
b) accept our offer of a replacement holiday of equivalent cost or
c) ask us for a refund of the money you have paid.
Your booking is accepted on the understanding that you realize the possible hazards involved in our holidays, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of holiday is one that allows alternatives and a degree of flexibility. Changes in planned holidays may be caused by local political conditions, flight cancellations, weather, border restrictions, sickness, or other unforeseeable circumstances. No refunds will be given for services not utilised. If a customer of Om Odyssey is unable, or does not choose, to complete an itinerary on their holiday, the Company is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group.
On an active group holiday if you participate in the activities it is necessary that you abide by the authority of the leader, who represents the company. Signing our booking form signifies your agreement to this, and if you commit any illegal act when on an Om Odyssey holiday or if in the opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your holiday arrangements without any liability on our part. If you are affected by any condition, medical or otherwise or have any special needs, these must be brought to the attention of the company at time of booking.
If you have any complaint about the holiday, you must make it known at the earliest opportunity to the host and/or our local representative, who will normally be able to take appropriate action. If you are not satisfied with their response and you feel your enjoyment of the holiday is likely to be significantly affected, you should notify our head operations by phone and we will do our best to resolve the problem.
Any activities participated in on our holidays that are not run by Om Odyssey but in conjunction with a local company offering diving, climbing, hiking, mountain biking and kayaking etc, are of the responsibility of the participant and the company involved and not Om Odyssey. Customers must adhere to the involved company’s terms and conditions and Om Odyssey are not liable for anything on the part of these companies.
We are responsible to you for the proper performance of our obligations under the contract. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is:
a) attributable to you
b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable
c) due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken
d) due to an event which even with all due care we could not foresee or forestall.
Our Right to Cancel a Holiday
The Company reserves the right to cancel a holiday in any circumstances but will not cancel a holiday less than 6 weeks before due start date. The Company, upon cancellation, will return all monies paid.
State of California Legislation
This contract is governed by the laws of the State of California, USA. Any conflict between the terms and conditions of the contract and the law of the State of California, USA, then the law of the State of California, USA, shall prevail.